Store Policies for Tiare Rose Cosmetics
Thank you for choosing Tiare Rose Cosmetics! We’re committed to providing you with high-quality, handmade, vegan, and cruelty-free lip glosses and cosmetics. Please take a moment to review our store policies to ensure a smooth and enjoyable shopping experience.
1. Order Processing Time
- Processing Time: Orders are typically processed within 2–4 business days. However, please note that during peak periods (such as holidays or sales), processing times may take longer.
- Shipping Time: After processing, shipping times vary based on your location. New Zealand orders generally take 3–5 business days, while international orders may take 7–14 business days, depending on the destination.
2. Shipping & Delivery
- Domestic Shipping: We currently ONLY ship throughout New Zealand using NZ Post. Shipping rates are calculated at checkout based on your location and the size of your order.
3. Returns & Exchanges
We take pride in the quality of our handmade products, but due to the nature of cosmetics, we do not accept returns or exchanges unless the item is damaged or defective upon arrival. If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order, and we will assist you with a resolution.
4. Customer Service
Your satisfaction is our priority. If you have any questions or concerns about your order or products, please don’t hesitate to reach out to us using the 'Contact' Form on our website. We’re here to help and will respond within 1–2 business days.
5. Privacy & Security
Your privacy is important to us. We collect personal information (such as name, email, shipping address, and payment information) solely for the purpose of processing your order. We do not share your information with third parties, and we use secure payment methods to protect your data.
Thank you again for supporting Tiare Rose Cosmetics. We appreciate your trust in our handmade, vegan, and cruelty-free products. If you have any questions or need assistance, we are here to help!